This is a Service and Sales agreement between Superlative Systems Integration, Inc. which shall be referred to as the Service Provider or seller and above named from filler, whom shall be referred to as Buyer or Client and has a principal place of business at the above entered address provided by you the form filler. The Following Terms of service apply only to none, managed customers. To streamline service requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses via email. For your reference we provide complete archives and history of all your service requests. A valid email address, phone number and credit or debit card is required for a service request to be processed. Please consider upgrading to a Managed service Account. Having one gives your business or residence the advantage of being Proactive to Technical Issues and not reactive.
Thank you for contacting Superlative Systems Integration, Inc. Regarding your Service Order Request, described in the Issues field. All appointments are subject to pre-billing for the first 2 to four hours of Service depending on your location. The Invoice attached to this Service call is a Progress Invoice and not a final Invoice of sale. The final amount of this invoice will be based upon the completion of this Service Request and the time that the Technician spends onsite completing this Service Call or the minimum hours required whichever is greater. All Service Calls are billed at a rate of $175.00 per hour/per man with a minimum of 2 to 4 hours onsite for labor only. All Products, Parts, Materials, Cables, Connectors, Hardware, and software are sold separately. All Invoices are subjected to a trip Charge at a rate of Distance tier per trip to the job site. Superlative Systems Integration, Inc. does not guarantee to service any project within a specific time frame; we may only give an Estimated Time of Completion (ETC) based on the information Presented. We will not be subjected to time restrictions. The customer will be responsible for any failure to resolve a Service Issue due to budget restraints. The main purpose of a Service Call is to identify the cause of all issues. Once the issues are identified, additional parts or Products may be required along with a follow up Service Ticket. The Customer agrees that, while service is being performed. Customer may experience a loss of service which may include but is not limited to, loss of data, loss of video data, compromised security due to equipment shutdown, compromised access control, temporary loss of internet service, loss of dial tone, loss of processing credit card transactions. loss of the ability to process sales transaction are any other loss that may or may not be due to the service event. The customer acknowledges and give rights and permissions for Superlative Systems Integration technicians, engineers, and contractors to Troubleshoot, power down, disconnect and test such equipment, wiring, cable, or any other device specified to be serviced. Customer agrees to not hold Superlative Systems Integration, Inc liable for any theft, robbery, data breech or fire that occurs during the service of any security system which includes but is not limited to Burglar alarms, Access Control, Video surveillance, Fire alarms or Data security Systems. Customer acknowledges that when servicing such equipment, the specified equipment may be temporarily disabled and unable to send out notifications to a central station, restrict access control or record video footage at the time of service. Customer acknowledges that they have read and understood this document and will agree below to proceed with the Service Request. I have read and understood the above statements, and I agree to the Terms set forth.
1. SERVICES: Subject to the terms and conditions of this Agreement Superlative Systems Integration, Inc. agrees to provide service diagnostics and possible repair at the property listed above, diagnosing, and possible repairing the description of an issue reported to us the Service Provider, to diagnose and possible repair or recommend replacement of equipment, parts, do firmware and software updates.
2. PAYMENT AND TERMS: Buyer agrees to pay the Service Provider on a prepaid basis. For a minimum of 2 to 4 hours, before an appointment date may be agreed upon, between the Buyer and the seller. Payments may be made by credit, debit card or may be paid in person with cash or Zelle. 72 hours before the service date. If both Parties agree to a tentative date and payment is not received to lock this date in. seller as the right to Service other clients on a first come first serve basis. Superlative Systems Integration, Inc. service rates are as follows with a 2 to 4 hour minimum depending on the location of the Buyer. The Project manager will determine If the Buyer is a 2 hour or 4-hour minimum client once the address and distance to site is determined.
Commercial Labor Rates for Remote work and Field Service
• Lead Technician …………………………$175 per hour per man
• Level 1 Technician ………………………$125 per hour per man
• Remote Help Desk Support ……. $75 per hr. or $18.75 per 15 min.
• Tech Helper ……………………………. $75.00 per hr./per tech
• Site Survey & Consultation ……. $75.00 per hr./per tech
If the Buyer’s jobsite address is located within the following Counties 2 hours minimum will apply to all Field Service dispatch. Queens, Nassau, and East Brooklyn. If the Buyer’s jobsite address is located within the following counties 4 hours minimum will apply. Suffolk County, West Brooklyn, Manhattan, Bronx, White Plains, and all other counties within 100 miles of the Service Providers Place of business.
3. BUYER’S DUTY TO SUPPLY ELECTRIC, TELECOMMUNICATIONS AND INTERNET BROADBAND SERVICE: Buyer agrees to furnish, at buyers expense all 110 Volt AC Power and Electrical outlets and receptacles, telephone and or internet services as deemed necessary by Seller.
4. CLIENT CONSENT: Buyer hereby grants to Superlative Systems Integration, Inc. and its employees, agents, and independent contractors’ permission to enter upon and use the property for the purpose of providing services listed above beginning on the date that this contract is dated and continuing until the completion of this SERVCIE IF BUDGET ALLOWS. This agreement contains the entire agreement of the parties, and there are no other promises or conditions in any other agreement whether oral or written. This agreement shall be governed by the laws of the State of New York.
5. DELAY IN SERVICE: Seller shall not be liable for any damage or lost sustained by buyer as a result of delay in service of equipment, equipment failure, or for interruption of service due to electric failure, strikes, walk-outs, war, acts of God, or other causes, indulging Seller’s negligence in the performance of this contract. The estimated date work is to be substantially completed is not a define completion date and time is not of the essence.
6. INSTALLATION, MOVES, ADDITIONS AND CHANGE OF WIRING, SOURCE EQUIPMENT OR HARDWARE: All Installation / Service is unique to every single buyer. Buyer agrees to be present at the time of install/ Service to show our technician(s) were to place any hardware, wiring, display, source equipment etc. or to place any equipment that is necessary to be installed. Buyer agrees to inspect upon arrival, any equipment sold and delivered buy seller for damages, color, model, etc. Buyer agrees to voice his or her disapproval of any merchandise sold to subscriber before installation to avoid additional labor cost.
7. ADDENDUM: Please Note: A written Addendum is required for any changes made between Buyer and Seller (Superlative Systems Integration, Inc.). Changes in products or the addition of more products and services after this agreement is signed may or may not incur additional charges depending on what the client is requesting. Products paid for via credit cards and/or checks will not be delivered until the funds have been made available unto Superlative Systems Integration, Inc.
SERVICE WARRANTY
All Field Service diagnostics and Repairs shall have no guarantees, written or orally. Due to the nature of a Field Service repair, the Service Provider cannot warranty any third-party device, equipment, software, hardware or communications and Electrical supply to any third party manufactured device in which the service provider as no guarantees from these parties. All Labor rendered is nonrefundable. The main purpose of a Service Call is to identify the cause of all issues. Once the issues are identified, additional parts or Products may be required along with a follow up Service Ticket to attempt to repair. All products purchased from us are covered by a manufactures warranty. Defective products shall be replaced by the same model number. Additional Service hours will also have to be purchased to cover the additional time. Additional Service hours can be purchased at an additional cost. All services, repairs and installations shall be performed between the hours of 9am to 5pm weekdays, exclusive of Saturdays, Sundays and legal holidays. It may take up to 72 hours for a Service technician to respond to a service call. This contract is for sales and services only and is taxable, please provide us a copy of your tax-exempt certificate for our records. All products are covered by a manufacturer’s warranty.
This is a Service and Sales agreement between Superlative Systems Integration, Inc. which shall be referred to as the Service Provider or seller and above named from filler, whom shall be referred to as Buyer or Client and has a principal place of residence at, the above entered address provided by you the form filler. The Following Terms of service apply only to none, S.M.A.R.T. Contract customers. To streamline service requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses via email. For your reference we provide complete archives and history of all your service requests. A valid email address, phone number and credit or debit card is required for a service request to be processed. Please consider upgrading to a Systems Managed Automation Residential Technology (S.M.A.R.T) account. Having one gives your residence the advantage of being Proactive to Technical Issues and not reactive.
Thank you for contacting Superlative Systems Integration, Inc. Regarding your Service Order Request, described in the Issues field. All appointments are subject to pre-billing for the first two (2) to four (4) hours of Service depending on your location. The Invoice attached to this Service call is a Progress Invoice and not a final Invoice of sale. The final amount of this invoice will be based upon the completion of this Service Request and the time that the Technician spends onsite completing this Service Call or the minimum hours required whichever is greater. All Service Calls are billed at a rate of $125.00 per hour/per man with a minimum of 2 to 4 hours onsite for labor only. All Products, Parts, Materials, Cables, Connectors, Hardware, and software are sold separately. All Invoices are subjected to a trip Charge at a rate of Distance tier per trip to the job site. Superlative Systems Integration, Inc. does not guarantee to service any project within a specific time frame; we may only give an Estimated Time of Completion (ETC) based on the information Presented. We will not be subjected to time restrictions. The customer will be responsible for any failure to resolve a Service Issue due to budget restraints. The main purpose of a Service Call is to identify the cause of all issues. Once the issues are identified, additional parts or Products may be required along with a follow up Service Ticket. The Customer agrees that, while service is being performed. Customer may experience a loss of service which may include but is not limited to, loss of data, loss of video data, compromised security due to equipment shutdown, compromised access control, temporary loss of internet service, loss of dial tone or any other loss that may or may not be due to the service event. The customer acknowledges and give rights and permissions for Superlative Systems Integration technicians, engineers, and contractors to Troubleshoot, power down, disconnect and test such equipment, wiring, cable, or any other device specified to be serviced. Customer agrees to not hold Superlative Systems Integration, Inc liable for any theft, robbery, data breech or fire that occurs during the service of any security system which includes but is not limited to Burglar alarms, Access Control, Video surveillance, Fire alarms or Data security Systems. Customer acknowledges that when servicing such equipment, the specified equipment may be temporarily disabled and unable to send out notifications to a central station, restrict access control or record video footage at the time of service. Customer acknowledges that they have read and understood this document and will agree below to proceed with the Service Request. I have read and understood the above statements, and I agree to the Terms set forth.
1. SERVICES: Subject to the terms and conditions of this Agreement Superlative Systems Integration, Inc. agrees to provide service diagnostics and possible repair at the property listed above, diagnosing, and possible repairing the description of an issue reported to us the Service Provider, to diagnose and possible repair or recommend replacement of equipment, parts, do firmware and software updates.
2. PAYMENT AND TERMS: Buyer agrees to pay the Service Provider on a prepaid basis. For a minimum of 2 to 4 hours, before an appointment date may be agreed upon, between the Buyer and the seller. Payments may be made by credit, debit card or may be paid in person with cash or Zelle. 72 hours before the service date. If both Parties agree to a tentative date and payment is not received to lock this date in. seller as the right to Service other clients on a first come first serve basis. Superlative Systems Integration, Inc. service rates are as follows with a 2 to 4 hour minimum depending on the location of the Buyer. The Project manager will determine If the Buyer is a 2 hour or 4-hour minimum client once the address and distance to site is determined.
Commercial Labor Rates for Remote work and Field Service
• Lead Technician …………………………$125 per hour per man
• Assist Technician ………………………$90 per hour per man
• Remote Help Desk Support ……. $60 per hr. or $15 per 15 min.
• Tech Helper ……………………………. $65.00 per hr./per tech
• Site Survey & Consultation ……. $50.00 per hr./per tech
If the Buyer’s jobsite address is located within the following Counties 2 hours minimum will apply to all Field Service dispatch. Queens, Nassau, and East Brooklyn. If the Buyer’s jobsite address is located within the following counties 4 hours minimum will apply. Suffolk County, West Brooklyn, Manhattan, Bronx, White Plains, Staten Island, and all other counties within 100 miles of the Service Providers Place of business.
3. BUYER’S DUTY TO SUPPLY ELECTRIC, TELECOMMUNICATIONS AND INTERNET BROADBAND SERVICE: Buyer agrees to furnish, at buyers expense all 110 Volt AC Power and Electrical outlets and receptacles, telephone and or internet services as deemed necessary by Seller.
4. CLIENT CONSENT: Buyer hereby grants to Superlative Systems Integration, Inc. and its employees, agents, and independent contractors’ permission to enter upon and use the property for the purpose of providing services listed above beginning on the date that this contract is dated and continuing until the completion of this SERVCIE IF BUDGET ALLOWS. This agreement contains the entire agreement of the parties, and there are no other promises or conditions in any other agreement whether oral or written. This agreement shall be governed by the laws of the State of New York.
5. DELAY IN SERVICE: Seller shall not be liable for any damage or lost sustained by buyer because of delay in service of equipment, equipment failure, or for interruption of service due to electric failure, strikes, walk-outs, war, acts of God, or other causes, indulging Seller’s negligence in the performance of this contract. The estimated date work is to be substantially completed is not a define completion date and time is not of the essence.
6. INSTALLATION, MOVES, ADDITIONS AND CHANGE OF WIRING, SOURCE EQUIPMENT OR HARDWARE: All Installation / Service is unique to every single buyer. Buyer agrees to be present at the time of install/ Service to show our technician(s) were to place any hardware, wiring, display, source equipment etc. or to place any equipment that is necessary to be installed. Buyer agrees to inspect upon arrival, any equipment sold and delivered buy seller for damages, color, model, etc. Buyer agrees to voice his or her disapproval of any merchandise sold to subscriber before installation to avoid additional labor cost.
7. ADDENDUM: Please Note: A written Addendum is required for any changes made between Buyer and Seller (Superlative Systems Integration, Inc.). Changes in products or the addition of more products and services after this agreement is signed may or may not incur additional charges depending on what the client is requesting. Products paid for via credit cards and/or checks will not be delivered until the funds have been made available unto Superlative Systems Integration, Inc.
All Field Service diagnostics and Repairs shall have no guarantees, written or orally. Due to the nature of a Field Service repair, the Service Provider cannot warranty any third-party device, equipment, software, hardware or communications and Electrical supply to any third party manufactured device in which the service provider as no guarantees from these parties. All Labor rendered is nonrefundable. The main purpose of a Service Call is to identify the cause of all issues. Once the issues are identified, additional parts or Products may be required along with a follow up Service Ticket to attempt to repair. All products purchased from us are covered by a manufactures warranty. Defective products shall be replaced by the same model number. Additional Service hours will also have to be purchased to cover the additional time. Additional Service hours can be purchased at an additional cost. All services, repairs and installations shall be performed between the hours of 9am to 5pm weekdays, exclusive of Saturdays, Sundays, and legal holidays. It may take up to 72 hours for a Service technician to respond to a service call. This contract is for sales and services only and is taxable, please provide us a copy of your tax-exempt certificate for our records. All products are covered by a manufacturer’s warranty.
