How can we Help? Let's Introduce you to Managed Services

Breaking it down in a nut shell, an Introduction to Managed Services

What is a Managed Service Provider?

Managed service provider (MSP), is an outsourced third-party company that manages and assumes the responsibility of a defined set of day-to-day management services to its customers. It is a strategic method of improving operations that is commonplace among large corporations as well as small and medium-size businesses as well as non-profit organizations, and governments.

What is Systems Integration?

System integration (SI) is the process of implementing new systems that interface with existing systems. It applies to every human discipline, either simple or complicated. SI requires a lot of planning, implementation, and optimization. Software system integration, management system integration, and business system integration are all examples of SI.
The basic goal of SI is to solve problems. Without SI, there will only be solutions that may cause more problems. System Integrationist’s are specialists in various disciplines, such as Systems Architecture, Technology, Systems Engineering and Unified Communication.

What is a Chief Information Officer?

Chief Information Officer (CIO), Chief Digital Information Officer (CDIO) or Information Technology (IT) Director, is a job title commonly given to the most senior executive in an enterprise responsible for the information technology and computer systems that support enterprise goals. Generally, the CIO reports to the chief executive officer, chief operating officer or chief financial officer.

What is a Chief Technology Officer?

A chief technology officer (CTO) “examines the short and long term needs of an organization, and utilizes capital to make investments designed to help the organization reach its objectives… [The CTO] is the highest technology executive position within a company and leads the technology or engineering department”. The CTO typically reports directly to the chief information officer (CIO) and is primarily concerned with long-term and “big picture” issues, while still having deep technical knowledge of the relevant field. They are technology-focused individuals. The CIO and CTO positions can be at the same level, with the CIO focused on the information technology and the CTO focused on the core company and other supporting technologies.

Why does a business need an Information Technology Department?

Information technology professionals plan, design, install, program and manage computer hardware and software. Regardless of the size of an IT department or the organization it supports, common qualities for all IT professionals include an interest in learning and motivation to keep their skills current. IT personnel plan technology solutions for business needs and keep computer and networking systems operating securely and effectively.

Information Technology Infrastructure

IT personnel install, upgrade, maintain, test and troubleshoot a company’s IT infrastructure, which includes computer equipment such as personal computers, laptops and networking equipment. IT personnel must understand computer components, such as motherboards, and networking components, such as routers and switches, in order to identify problems and introduce repairs or replacements.

Interface with Business Users

IT personnel interact with business representatives to determine the technologies required to align with the needs of the business. A clear understanding of how business users build, access, share and use data helps the IT department to design and implement solutions that can enable the business to operate effectively and efficiently. The ability to translate technical concepts into terms that make sense to business users is a critical skill that must exist within the IT department to optimize the alignment between IT capabilities and the needs of the business community it supports.

Evaluating New Technologies

IT personnel generally are skilled working with common application programs, such as those used for word processing and spreadsheets, and are well-versed in the latest technologies. These skills and qualities enable IT personnel to evaluate vendor products and services, and to build models to explore the risks and benefits of introducing new technologies into the workplace. These evaluations help the management team to build business cases supporting investments in applications, equipment and other vendor offerings, such as cloud services.

What are the Benefits of outsourcing?

Immediate benefits may be earned when you outsource your Technology solutions and IT department responsibilities to Superlative Systems Integration, Inc. The first most important benefit is the huge savings cost you will receive from outsourcing. The 10 most important ones are listed below.

Savings:

The Savings involved in outsourcing are huge. The average cost of hiring a CIO is 160 k annually. Depending on the size of your organization, a business owner may save 50% of that cost.

Resources:

For the Cost of a single technician’s Salary. A business owner will have the resources of an entire Managed Technology Service team at its disposal.

Knowledge:

The most important part of the resources you will acquire from a managed service contract is the Knowledge Superlative Systems Poses has a Managed service Provider. This knowledge will give you a great advantage over your competitors in your marketplace.

Marketing Advantage and Support:

Apart of your managed service package will handle Web hosting, Web development and content management. You will have the Resources at your disposal to have an edge in your marketplace with our Search Engine Optimization tools. We will also introduce your Business to a huge pool of business owners that we will recommend you to in our Business partner network.

Effective Budget:

Upgrading your Account to Managed Services Account will not only save you significantly, it will give you a set budget to work with annually. Help mitigate unexpected Service cost. Eliminate signing a Service Request Document on every service event. Guarantee faster response time and more. Security Alarm Monitoring included with some packages of a Managed Service Accounts

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