Managed Help Desk Support
Help Desk Technicians are vital to every facet of society. An Organization cannot function like a well oiled machine without a technical support team that focuses on the technical issues, that arise on a day to day basis within the establishment. Choosing the right Computer Support Services will be key to the success of your Organization.
What makes us unique is our ability to support, end users and the diverse endpoints that exist on today’s networks. Second to physical access, IOT attacks are a common point of entry for bad characters in today’s Network. Hacking IP Cameras or thermostats is way easier than penetrating PC’s. We are committed to excellence. 99.9 % of the Help Desk tickets that are submitted are answered in less than a minute. Our Help Desk Service resolves 99.9995% of the tickets brought to our attention in less than 24 hours.
Most Help desk Support tickets are resolved remotely, while the rest is dispatched to our Field Engineer Resource for onsite resolution.
MS-HDS
Managed Service - Help Desk Support User pack Bundles aviliable-
Windows Operating System support
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Patches, Fixes, Updates,Firmware Updates for Sofware and Hardware
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All additional windows apps
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Support for all existing Hardware
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Antivirus Management
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Antivirus Subscription Service
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Remote Desktop Management
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Vendor Calaberation for Authorised end points
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2 Hours Consultation with upper Management Monthly
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2 Hours Training per quarter